Returns & Exchanges

At True Image Premium Ink & Toner Cartridges, we stand behind our products with a 100% satisfaction guarantee, offering a hassle-free return process for any defective or unopened items within 30 days of purchase. Our goal is to ensure your printing operations remain seamless with high-quality supplies and reliable support.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the cartridges in their original packaging to prevent damage during transit, ensuring the RMA number is clearly marked on the outside of the shipping box.

• 3.
  Ship the Item

  Affix the provided shipping label or use a traceable carrier to send the package back to our designated returns warehouse for inspection.

• 4.
  Receive Refund or Replacement

  Once our technicians verify the condition of the returned items, we will process your full refund to the original payment method or dispatch your replacement cartridges within 3-5 business days.